Quality Improvement Specialist, Grade 6

Job Title:  Quality Improvement Specialist, Grade 6

Reports to: Manager of Quality Improvement and Compliance

FLSA Status/Schedule:  Non-Exempt; 37.5 hours per week

Location:  Main location split between Oswego and Syracuse offices with anticipated travel to all ARISE locations, as needed

ARISE’s mission is to work with people of all abilities to create a fair and just community in which everyone can fully participate.

Job Summary:

The purpose of this position is to support ARISE’s continuous quality improvement initiatives in the areas of incident and compliance investigations and program quality assurance.  As a result, ARISE will increase its efficiency regarding implementation and monitoring of corrective action plans, staff training and adherence to regulatory and funding requirements.


  • Bachelor’s degree or equivalent combination of education and/or experience
  • Previous experience in a Quality Improvement role, or similar administrative position, or 1-3 years’ experience working in human services. Previous QA/Continuous Quality Improvement and/or incident management experience preferred at a human service agency whose programs are funded by the Office for People with Developmental Disabilities (OPWDD)
  • Working knowledge of programmatic and fiscal requirements of OPWDD, Office of Mental Health (OMH), and Medicaid regulations preferred
  • Attendance and successful completion of NYS OMH and/or OPWDD-approved Incident Reporting and Investigation Training programs within three months of commencing this assignment, unless certificate of recent prior training completion produced
  • Knowledge of Central New York human service agencies and resources
  • Proficient in MS Excel and Word, familiar with Access
  • Solid organizational and record keeping skills
  • Excellent oral and written communication skills
  • Demonstrated ability to work in a fast-paced environment while balancing multiple projects and deadlines
  • Ability to handle sensitive and confidential information with objectivity and professionalism
  • Reliable transportation and a NYS Driver’s License as travel is required between all ARISE offices and for investigation interviews, trainings, and other essential functions

Essential Functions:

  • Responsible for elements of the Incident Management program including:
    • Incident Reporting notifications and documentation as required by regulatory agencies
    • Conduct thorough incident investigations including in-person and phone interviews of staff, individuals receiving services, and others as needed
    • Have working knowledge of the NYS Justice Center, DOH, OMH, and OPWDD Incident Management regulations
    • Demonstrate strong writing and analytical skills for completing investigation reports and presenting to the ARISE Incident Review Committee
    • Gather follow-up information and assess trends
    • Complete timely and accurate data entry in applicable internal and external databases
    • Provide guidance and assistance to staff related to the Incident Reporting process during business and non-business hours, including weekends available for call on a rotating basis
    • Maintain all incident-related data and compile an annual trend report including statistics and trend analyses
  • Assess agency and program procedures with a proactive approach, while working with programs and departments to adopt best practices and continuous quality improvement in all areas of the agency
  • Prepare materials for, and conduct staff trainings on the topics of HIPAA, Incident Reporting and Corporate Compliance, etc.
  • Assist with Corporate Compliance investigations, and identification of compliance risks and trends
  • Assist with completing required Exclusionary Screenings and archiving of results
  • Collaborate with Care Coordination Managers and other outside agency providers
  • Conduct internal programmatic audits/reviews and develop recommendations for improved quality and compliance with regulations
  • Assist with the ongoing development of agency Quality Assurance/Quality Improvement processes and policy development
  • Attend required workshops and trainings
  • Actively take steps to implement the agency’s compliance program and the Code of Conduct
  • Exercise sound judgment as a matter of course, and hold protected health information and other sensitive information in the strictest of confidence in accordance with ARISE and HIPAA policies
  • Other duties as assigned


  • Generous paid time off includes:
    • 12 holidays
    • 20 Earned Time Off days in years 1 & 2; increases to 25 ETO days after 2 years
  • Participation in the 401(k) plan can start as soon as the first of the calendar quarter following date of hire; employer match after one year includes 100% vesting immediately
  • Very affordable, comprehensive group medical insurance coverage, as well as dental and vision coverage
  • Flexible spending arrangement (medical / dependent care)
  • Free life insurance and long term disability coverage
  • Free / Confidential Employee Assistance Program
  • Option to enroll in voluntary benefit plans at annual open enrollment