Quality Improvement Specialist, Grade 6

Job Title:                         Quality Improvement Specialist, Grade 6

Reports to:                      Director of Quality Improvement and Corporate Compliance

FLSA Status:                   Non-exempt

Summary:  The purpose of this position is to support ARISE’s continuous quality improvement initiatives in the areas of incident and compliance investigations and program quality assurance.  As a result, ARISE will increase its efficiency regarding implementation and monitoring of corrective action plans, staff training and adherence to regulatory and funding requirements.

Essential Functions:

  1. Responsible for elements of the Incident Management program including:
    • Incident Reporting notifications and documentation as required by regulatory agencies
    • Conduct thorough incident investigations including in-person and phone interviews of staff, individuals receiving services, and others as needed
    • Have a solid working knowledge of the NYS Justice Center, DOH, OMH, and OPWDD Incident Management regulations
    • Demonstrate strong writing and analytical skills for completing investigation reports and presenting to the ARISE Incident Review Committee
    • Gathering follow-up information and assessing trends
    • Completing timely and accurate data entry in the ARISE database and other incident databases
    • Providing guidance and assistance to staff related to the Incident Reporting process during business and non-business hours, including weekends available for call on a rotating basis
    • Maintaining all incident-related data and compiling an annual trend report including statistics and trend analyses
  2. With QI Director’s guidance, work collaboratively with agency leadership regarding the Incident Management process as well as internal reviews and audits
  3. Assess agency and program procedures with a proactive approach, while working with programs and departments to adopt best practices and continuous quality improvement in all areas of the agency
  4. Prepare materials for, and conduct staff trainings on the topics of HIPAA, Incident Reporting and Corporate Compliance, etc.
  5. Assist with Corporate Compliance investigations, and identification of compliance risks and trends
  6. Assist with completing required Exclusionary Screenings and archiving of results
  7. Collaborate with Care Coordination Managers and other outside agency providers
  8. Conduct internal programmatic audits/reviews and develop recommendations for improved quality and compliance with regulations
  9. Assist with the ongoing development of agency Quality Assurance/Quality Improvement processes and policy development
  10. Attend required workshops and trainings
  11. Actively take steps to implement the agency’s compliance program and the Code of Conduct
  12. Other duties as assigned



  •  Bachelor’s degree or equivalent combination of education and/or experience
  • Previous experience in a Quality Improvement role, or similar administrative position, or 1-3 years experience working in human services. Previous QA/Continuous Quality Improvement and/or incident management experience preferred at a human service agency whose programs are funded by the Office for People with Developmental Disabilities (OPWDD)
  • Working knowledge of programmatic and fiscal requirements of OPWDD, Office of Mental Health (OMH), and Medicaid regulations preferred
  • Attendance and successful completion of NYS OMH and/or OPWDD-approved Incident Reporting and Investigation Training programs within three months of commencing this assignment, unless certificate of recent prior training completion produced
  • Knowledge of Central New York human service agencies and resources
  • Proficient in MS Excel and Word, familiar with Access
  • Solid organizational and record keeping skills
  • Excellent oral and written communication skills
  • Demonstrated ability to work in a fast-paced environment while balancing multiple projects and deadlines
  • Ability to handle sensitive and confidential information with objectivity and professionalism
  • Reliable transportation and a NYS Driver’s License as travel is required for investigation interviews, trainings, etc.