Program Assistant, Regional Resource Development Center, Grade 4

Job Title:  Program Assistant, Regional Resource Development Center, Grade 4

Reports to: Lead Regional Resource Development Specialist

FLSA Status/Schedule:   Non-Exempt; 37.5 hours per week

Location:   Syracuse


ARISE’s mission is to work with people of all abilities to create a fair and just community in which everyone can fully participate.



  • High School Diploma or equivalent
  • Computer skills proficiency in MS Word and Excel; demonstrated ability to learn new computer systems and software
  • Excellent interpersonal skills both in person as well as on the phone
  • Demonstrated professional verbal and written communication skills; ability to gather important information from individuals and share/capture in a variety of methods
  • Strong organizational skills
  • Knowledge of community resources

Essential Functions:

  • Assist the Regional Resource Development Specialists (RRDS) in building community consortiums to develop and maintain provider confidence
  • Track and file all Regional Resource Development Center (RRDC) paperwork
  • Assist RRDSs in the organization of provider trainings to promote quality service delivery
  • Field phone calls and correspondence from provider agency representatives, community members, community agencies and facilities and Nursing Home Transition and Diversion (NHTD) Wavier Participants or referrals
  • Assist RRDSs in maintaining the security of confidential materials
  • Maintain supplies and materials for the RRDC
  • Maintain a computer tracking list for all new information and processes as needed
  • Work collaboratively with all NHTD providers in the Syracuse Region
  • Meet with potential waiver participants, determine waiver eligibility and offer individuals the choice of participation in the NHTD waiver and a choice of waiver Service Coordinators
  • Manage and deliver the program objectives of conversion, repatriation, diversion, waiver administration and resource development
  • Work closely with Department of Health (DOH) to provide data and input as needed regarding all aspects of the administration of the NHTD waiver in their region
  • Receive, screen and process referral calls
  • Provide an overview of the NHTD waiver including but not limited to: eligibility regarding waiver services, and the application process to the waiver to potential referrals
  • Uphold the codes of conduct and ethics as well as all ARISE policies and procedures
  • Exercise sound judgment as a matter of course and hold protected health information and other sensitive information in the strictest of confidence in accordance with ARISE and HIPAA policies
  • Other duties as assigned


  • Generous paid time off includes:
    • 12 holidays
    • 20 Earned Time Off days in years 1 & 2; increases to 25 ETO days after 2 years
  • Participation in the 401(k) plan can start as soon as the first of the calendar quarter following date of hire; employer match after one year includes 100% vesting immediately
  • Very affordable, comprehensive group medical insurance coverage, as well as dental and vision coverage
  • Flexible spending arrangement (medical / dependent care)
  • Free life insurance and long term disability coverage
  • Free / Confidential Employee Assistance Program
  • Option to enroll in voluntary benefit plans at annual open enrollment

Qualified candidates, please submit your resume and cover letter directly to  Laura Jones, at, preferably in one of these formats: .doc, .rtf, or .pdf