Job Coach, DSP Grade 3

Job Title:               Job Coach, DSP Grade 3
Program:                Employment Services

FLSA Status:           Non-Exempt

Benefits Status:       Variable Hour Employee

Reports To:            Employment Services Manager


Job Summary:      The job coach works one-on-one with each worker in order to assist the worker with learning his/her job duties to meet each employer’s expectations. The incumbent assists the individual to work independently in the community and to succeed in his/her job by providing supports. The primary focus is the eventual successful employment independence of the employee in the work environment.


  • Must have and maintain valid NYS driver’s license and reliable transportation in order to report to work sites promptly before the worker’s shift start times
  • High school diploma/GED; or equivalent combination of education and experience working with individuals with disabilities in the community
  • Good judgment, effective communication skills
  • Must clear all pre-screenings, including background check, reference checks, etc.

Essential Functions:

  • Read and comprehend the goal plan of each individual served
  • Exercise sound judgment within the culture of each work environment
  • Demonstrate excellent verbal communication skills
  • Write contemporaneous case notes
  • Submit accurate service documentation consistently within required deadline
  • Walk, stand, reach and engage in communicating effectively with each individual
  • Work flexible hours to meet each employee’s training needs, which may include some nights and/or weekends
  • Uphold the codes of conduct and ethics as well as all ARISE policies and procedures
  • Exercise sound judgment as a matter of course, hold protected health information and other sensitive information in strict confidence in accordance with ARISE and HIPAA policies
  • Act in accordance with New York State’s Office for People with Developmental Disabilities “Direct Support Professional Standardized Competencies”
  • Follow the Code of Ethics developed through the National Alliance for Direct Support Professionals and attend all OPWDD mandated trainings
  • Provide on the job support by creatively implementing job modifications and restructuring to ensure the employee’s progress and success while promoting socialization skills, employer policies and the achievement of stabilization by identifying and overcoming barriers to employment
  • Maintain professional conduct, including respectful interactions, as well as acknowledgment of professional boundaries (detachment from personal involvements with the individuals and/or their family members)
  • Perform other duties as assigned


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