Job Coach – Full Time (Onondaga and Oswego Counties)

Job Title:               Direct Support Professional (Job Coach)

Dept. /Program:      Employment

FLSA Status:           Non-Exempt

Benefits Status:       Full Time Employee

Reports To:            Employment Services Manager


Job Summary:      The job coach works one-on-one with each individual in order to assist with learning his/her job duties to meet each employer’s expectations. The incumbent assists the individual to work independently in the community and to succeed in his/her job by providing supports. The primary focus is the eventual successful employment independence of the employee in the work environment.



  • Must have and maintain valid NYS driver’s license and reliable transportation
  • High school diploma/GED; or equivalent combination of education and experience working with individuals with disabilities in the community
  • Good judgment, effective communication skills
  • Must clear all pre-screenings, including background check, reference checks, etc.
  • Physical demands of the job include being able to: stoop, kneel, reach, push, pull, sit, stand, walk, talk, hear, listen and communicate appropriately


Essential Functions:

  • Read and comprehend the goal plan of each individual served
  • Exercise sound judgment within the culture of each work environment
  • Demonstrate excellent verbal communication skills
  • Act as a liaison between the individual, parents/families and employers
  • Write contemporaneous case notes in compliance with funders’ requirements
  • Submit accurate service documentation consistently within required deadline
  • Walk, stand, reach and engage in communicating effectively with each individual
  • Work flexible hours to meet each employee’s training needs, which may include some nights and/or weekends
  • Report to work sites promptly before the worker’s shift start times
  • Provide on the job support by creatively implementing job modifications and restructuring to ensure the employee’s progress and success while promoting socialization skills, employer policies and the achievement of stabilization by identifying and overcoming barriers to employment
  • Maintain professional conduct, including respectful interactions, as well as acknowledgment of professional boundaries (detachment from personal involvements with the individuals and/or their family members)
  • Uphold the codes of conduct and ethics as well as all ARISE policies and procedures
  • Exercise sound judgment as a matter of course and hold protected health information and other sensitive information in the strictest of confidence in accordance with ARISE and HIPAA policies
  • Act in accordance with New York State’s Office for People with Developmental Disabilities “Direct Support Professional Standardized Competencies”
  • Follow the Code of Ethics developed through the National Alliance for Direct Support Professionals and attend all OPWDD mandated trainings
  • Perform other duties as assigned