Quality Improvement Specialist
Job Title: Quality Improvement Specialist
Reports to: Director of QA, Contract Management & Corporate Compliance
FLSA Status: Non-exempt
Summary: The purpose of this position is to support ARISE’s continuous quality improvement initiatives in the areas of incident investigations and program quality assurance. As a result, ARISE will increase its efficiency regarding implementation and monitoring of corrective plans, staff training and adherence to regulatory and funding requirements.
Essential Functions:
- Conduct agency-wide incident investigations including:
Preliminary and Final Investigation Reports;
On-site follow-up interviews as needed;
Present investigation reports to the ARISE Incident Review Committee;
Conduct in-person and phone interviews of consumers, family members - Accept direction from QA Director and work collaboratively with Program Coordinators and Department Managers regarding reporting incidents, follow-ups and plans for protective and/or corrective action
- Collaborate with Service Coordinators and other outside agency providers
- Assist with internal programmatic audits/reviews
- Assist with providing community observational monitoring of service deliverables
- Conduct field visits of direct care staff and provide on the job training when necessary
- Monthly reports- Evaluations; assessments, audits
- Review employee service documentation for Medicaid compliance and provide education/training/feedback when necessary
- Attend required workshops and trainings
- Monitor consumer satisfaction through phone assessment and program evaluations
- Other duties as assigned
Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
- -3 years experience working with people with developmental disabilities; or, one year experience as a Service Coordinator, Day or Residential Habilitation program coordinator
- Attendance at NYS Office of Mental Retardation and Developmental Disabilities (OMRDD) - approved Incident Reporting and Investigation Training programs (Basic through Advanced) within three months of commencing this assignment, unless certificate of recent prior training completion produced
- Knowledge of Onondaga/Madison/Oswego County human service agencies and resources
- Fifteen hours of professional development annually, prospectively
- Proficient in MS Excel & Word, familiar with Access
- Solid organization and record keeping skills
- Excellent communication (verbal and written) skills
- Previous QA/CQI and incident management experience preferred
ARISE offers a competitive benefits package, including generous time off. ARISE is a drug-free workplace. References and background checks are completed. Individuals with disabilities, minority status, and/or bi-lingual persons are encouraged to apply. Submit your resume/cover letter by e-mail to: klynch@ariseinc.org, fax to 315-472-9252, or mail to: ARISE, Human Resources, 635 James Street, Syracuse, New York 13203. Equal Opportunity Employer.
Please don’t hesitate to contact us for more information about employment with ARISE, or click here to download an Employment Application. Please note that this form is a PDF file. Adobe Reader is required to read files in PDF format. Click here to download Adobe reader for free.